Resume
Job experience
P & O Software located in Eindhoven, the Netherlands
Period:
april 1998 – december 1998
Job description:
System Administrator
Tasks:
- setting up network environments
- assembling and delivering hardware
- maintaining Novell Netware network
- maintaining Dbase databases
- Supporting end users
Call IT located in Weert, the Netherlands
Period:
juli 1999 – august 2000
Job description:
Call Centre Agent
Tasks:
- Supporting customers with the activation of their subscription
- Registring calls in CRM system
Claranet Benelux located in Eindhoven, the Netherlands
Period:
december 2000 - November 2007
Job description:
Helpdesk Employee (1 year)
2nd Line Helpdesk Employee (3 years)
Teamleader Helpdesk (3 years)
Tasks:
- leading a team of 4 to 8 helpdesk employees
- handling/solving abuse complaints
- handling/solving escalations
- registring customer contacts in a CRM system
- giving technical trainings to employees
- creating user manuals for products
- maintaining Helpdesk FAQs
- maintaining DNS records
- creating, maintaining and supporting user accounts
- editing, maintaning and support hosting products
- installing, maintaining and supporting e-mail filter products
- installing, maintaining and supporting firewall products
- supporting other services
- giving 24.7 support on firewall, e-mail filters, leased lines and dsl connectivity.
 Bork Automatisering located in Tilburg, the Netherlands
Period:
november 2007 - may 2009
Job description:
System Administrator
Tasks:
- setting up and maintaining windows 2003 servers
- setting up and maintaining windows xp pro desktops
- setting up and maintaining virtual private networks
- end user support
- advising and supporting customers
OBI Automatisering located in Eindhoven, the Netherlands
Period:
july 2009 – present
Function
- system administrator
Tasks
- setting up and maintaining windows 2003 2008 servers also in WMWARE solutions
- setting up and maintaining windows xp pro desktops
- setting up and maintaining virtual private networks
- end user support
- advising and supporting customers
Other experience
Software and operating systems:
- Microsoft Windows NT
- Microsoft Windows 2000 workstation
- Microsoft Windows 2000 server
- Microsoft Windows 2003 server
- Microsoft Windows 2008 server
- Microsoft Windows XP professional
- Microsoft Windows 7
- Microsoft Office
- Linux
- FreeBSD
- Postfix
- Apache
- PHP and MySQL
- Adobe Photoshop
- Adobe Dreamweaver
Hardware
- WatchGuard Soho
- WatchGuard Firebox
- Fortinet FortiGate
- Aladdin eSafe
- Cisco routers
Protocols
- TCP/IP
- POP3
- SMTP
- HTTP
- FTP
Languages
- Dutch (Nederlands)
- English
- German (Deutsch)
- Indonesian (Bahasa Indonesia) [novice]
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